First Year of software maintenance is required and is already added to the initial purchase. Software maintenance can be optionally renewed annually thereafter.

Annual Software Maintenance Subscription:

The Software Maintenance Subscription gives you access to our ticket based email support and all updates, fixes and major upgrades plus the convenience of call back phone support for instant issue resolutions for the duration of the subscription. Annual Maintenance Subscription is 20% of the current value of your product configuration.

As an existing customer you may be entitled to an upgrade discount. Please contact sales with your earlier purchase details for your upgrade price.
OCR Add-on allows you to search for text even within scanned files. Convert any scanned PDF into searchable PDF and search for numbers, names, dates etc. inside documents with this add-on.

Annual Software Maintenance Subscription:

The Software Maintenance Subscription gives you access to our ticket based email support and all updates, fixes and major upgrades plus the convenience of call back phone support for instant issue resolutions for the duration of the subscription. Annual Maintenance Subscription is 20% of the current value of your product configuration.

First Year of software maintenance is required and is already added to the initial purchase. Software maintenance can be optionally renewed annually thereafter.

Annual Software Maintenance Subscription:

The Software Maintenance Subscription gives you access to our ticket based email support and all updates, fixes and major upgrades plus the convenience of call back phone support for instant issue resolutions for the duration of the subscription. Annual Maintenance Subscription is 20% of the current value of your product configuration.


What happens if the Maintenance Subscription is not renewed before its expiry?

Docsvault licenses are perpetual and never expire. However, it is always a good idea to keep your software maintenance current. Keeping the maintenance current not only assures you of support and updates (even major upgrades) but it is also the most cost effective way to keep your software current even if you plan to upgrade once in 5 years and do not need any support from us. We send out several maintenance subscription reminders as early as 60 days before the expiry date to the registered email address in your Client Center Login. If, however, for any reason you missed renewing your subscription this policy will apply to resume your annual software maintenance subscriptions. You can renew or resume your subscriptions at any time right from within your Client Center Login on our website:



Duration after expiry Maintenance Cost*
Within 60 days of expiry (same as regular) 20%
Within 1 Year of expiry 50%
Within 2 Year of expiry 75%

* The % values are the percentage of the current value of your product configuration.

Per Incident Support

Per Incident Support is designed to get one time support if you are not an active subscriber of our annual software maintenance program. Per Incident Support is available for all currently supported versions and can be purchased directly from your Client Center login at any time. Per Incident Support is not available for products/versions that have reached their end-of-life.

A reasonable effort will be made to resolve the issue to the customer's satisfaction. Separate per-incidents must be purchased for multiple support issues or requests.
"Prorated amount calculated from today to the current maintenance expiration date"
DO NOT use your email address here. All order information will still be send to your email address – not the clients email address
  Small Business Edition Enterprise Edition Ultimate
Edition
Additional named user license
 $200/user $300/user $400/user
  • • perpetual license - never expires
  • • includes 5 named user license
  • • all other modules (includes Digital Signature for all)
  • • includes first year software maintenance
 $229/month*
Optical Character Recognition (OCR) [optional]  $49/month
Additional Users $19/month
* One year term required  

Installation and Training Services ensure a smooth and efficient implementation of Docsvault in your environment. These services greatly reduce the normal hassles of learning/proper usage of a new software in your office thereby avoiding waste of time and costly mistakes.

 

Installation:
The installation service will cover the following items. Installation will be performed remotely over the internet using our remote login utility.

I. Server Side Installation & Configuration

 

II. Client Side Installation


For more information, click here.

 

Features Training:
This service includes a comprehensive training on all Docsvault features. The training is conducted remotely over the internet using our remote login software. The training covers many features and procedures/conventions that are real time savers.