Summary
The Software Support Engineer will be responsible for facilitating the support of software. Interacts with clients to understand their issues and provide a solution. Participates in troubleshooting, and analysis of the development of the software.

Responsibilities and Duties

• Provide support for existing applications
• Respond to customer queries over mail and phone
• Ability to work in a virtual team across geographies
• Act as a bridge between Customers and IT/Developers
• Participation in providing training to customers as required
• Documenting troubleshooting and problem resolution steps

Required Experience, Skills and Qualifications

• 2+ years’ experience, Any Graduate – Any Specialization
• Excellent verbal and written communication skills in English
• Technical expertise in Application Support
• Hands on experience with ASP.net, HTML, and SQL would be an advantage
• Firm grasp of how the web / mobile works, networking and software products

Job Type

Full-time

Location

Vadodara, India

About Us

Shiv Software Solution is the development arm of the US-based Easy Data Access (EDA) that publishes and distributes ‘Docsvault – A Document Management Software’ throughout the world. Shiv Software provides a relaxed and friendly environment for its employees that nurtures their talents and brings out the best any employee has to offer. To find out more about us visit https://www.docsvault.com

Mail your resume at hr@docsvault.com.