1. What is Docsvault?

    Docsvault is a centralized document management software, available in both on-premise and cloud platforms.

  2. Is Docsvault easy to use?

    Absolutely. We take pride in the fact that our software is incredibly simple and easy to use. That was our goal right from the start. We have thoughtfully designed and implemented each feature so that it remains comprehensive yet simple enough for any user. Should you have any questions, our extensive online help, quick start guides, and highly responsive technical support are readily available to assist you.

  3. What kind of files can I store in Docsvault?

    You can store any computer-generated file in Docsvault including MS Office® files, media files, PDFs, Tiffs, engineering drawings, Web pages, and archived files. In addition, you can scan your paper documents and convert them directly into multi-page PDF or TIFF files, right from within Docsvault. You can create PDF files from practically any application and manipulate them right within Docsvault with the built-in PDF Editor. Optionally you can even create searchable PDF files from scanned documents automatically, using our OCR add-on.

  4. Can I try Docsvault for free?

    Docsvault offers a free trial to explore all its capabilities. You can contact us for a customized demo or call us at (888) 819- 3035 to get started.

  5. How does the free trial work?

    Docsvault’s free trial requires no credit card to sign up. During the 30-day trial, you’ll have access to all the features.

  6. Is my data safe and secure?

    Absolutely – we’re deeply committed to ensuring robust security measures. We’ve incorporated multiple levels of enterprise-grade security throughout our product, platform, and procedures

  7. How to access support for Docsvault?

    Our dedicated support team is available to address any questions, issues, or concerns you may encounter. Whether you’re a new user getting started with Docsvault or an experienced user seeking advanced solutions, our team is prepared to assist. Docsvault offers professional services, technical support, and upgrades to all active customers.

  8. Do I have to pay for support?

    No, payment is not required if you have an active subscription. The active subscription payment includes software licenses, access to support services, and new versions of the software as they are released.

  9. How can I get more information about Docsvault?

    Please drop us an email at sales@docsvault.com with your questions, and we’ll be happy to assist you.

  1. What payment methods does Docsvault accept?

    We accept all major credit cards, ACH, checks, and wire transfer payments. Please note: Docsvault is billed in United States Dollars (USD) only.

  2. What is the pricing structure for Docsvault?

    Docsvault offers the flexibility of on-premises software that is self-hosted as well as cloud hosted SaaS model. Various license types, such as named user licenses, concurrent licenses, read-only licenses, and external user licenses, are available in the self-hosted model to cater to your specific requirements. Feel free to reach out to us for detailed information on the available license options and add-ons tailored to meet your needs.

  3. Are there any discounts for nonprofit or educational organizations?

    Yes. If you are a non-profit organization engaged in direct charity work (i.e. a recognized charitable organization) or a nonprofit, federal, or state government educational institute, we will be very happy to offer you a discount on our products. To provide the discount, a sales rep will need a copy of your 501(c)3 or equivalent documentation in your country. Please get in touch with our sales department with your details.

  4. Do you offer a refund or money-back policy for cancellation?

    Docsvault provides a fully functional 30-day trial of all products without any registrations or sign-ups.

    CANCELLING DOCSVAULT SUBSCRIPTION:

    If you no longer wish to continue the service, you may cancel your subscription any time and stop the renewal and billing. A subscription cancellation prevents auto-renewal from occurring if the cancellation is requested at least 5 working days before the renewal date. However, you won’t be eligible for a prorated refund of any remaining portion of the subscription.

  5. Do you charge Sales Tax?

    A 6.625% Sales tax is collected only for New Jersey residents or entities. If you are a NJ entity with a sales tax exemption, don’t hesitate to contact us before the purchase.

  6. Can I pay in my local currency?

    Docsvault is billed in United States Dollars (USD) only. This applies across our whole platform. Right now, we can’t bill in any other currency. However, your payment method should allow you to pay in your local currency.

  7. Can I add more users or add-ons later?

    Yes, you can. Contact us for additional purchase options.

  8. What happens when Docsvault fails to renew my subscription automatically

    Docsvault will attempt to automatically renew your subscription using the credit card or bank account you initially used for payment. However, if the renewal fails due to an expired card or insufficient funds, Docsvault will make an attempt to use any backup payment methods available or attempt the payment again over a few days. Docsvault will also try to get in touch with you via emails and other methods to remedy the situation.

    In the event that the subscription fails to renew after several payment attempts, and in absence of any communication from the customer, after passing of a reasonable grace period, the following steps will be taken:

    • Your Docsvault organization will be deactivated.
    • Access to features will be restricted, and you won’t be able to retrieve your documents.
    • All users in your organization will be marked as Inactive, with only the Admin user retaining very limited access.

    To avoid this, it is recommended to promptly update your credit card details or ensure sufficient funds in your account when you notice the license renewal failure (indicated by a banner on the Docsvault dashboard).

    If your Docsvault subscription still hasn’t been renewed after updating your payment information, please reach out to us at sales@docsvault.com and we’ll assist you.
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  1. What are the minimum software and hardware requirements in order to run Docsvault?

    Click here for system requirements information.

  2. The installer is asking me for a Data Path during the Docsvault Classic Server configuration. Why is this information important?

    The data path is the location on your computer where Docsvault will create the database file and store all imported documents. This is important because it allows you to know exactly where Docsvault is saving and organizing your files and whether you have enough free space available on the selected drive for your anticipated storage requirements.

  3. Do you use a proprietary format for saving data?

    No. Docsvault does not use any proprietary format for saving imported documents The files are saved in their original format (ex: PDF, doc, xls, etc) on the SQL server hard disk using the FileStream feature. Docsvault has an inbuilt feature to export the entire repository in a neat folder structure with original file names to your hard drive, USB thumb drive, and external hard drive (backup drives) just with one click of a button.

  4. What scanners /MFPs are compatible with Docsvault?

    Docsvault will work with any scanner that uses TWAIN or WIA drivers. Most scanners and MFPs available in the market today come with TWAIN drivers.

  5. Can I use Docsvault Classic on-premise with other operating systems, such as a Unix, Linux, Mac, etc.?

    Docsvault Server and Desktop Clients are only compatible with Windows operating systems. However, the Docsvault Web Client can work on any OS that supports standard browsers including tablets.

  • What support options are available?

    Docsvault Document Management Software Subscription provides software support and updates to help you keep pace with the ever-growing demand of managing your business documents. Docsvault Subscription assures you of:

    • Unlimited Support Instances

    • Regular Updates (New features, fixes, minor, and even major version updates!)

    Customers who are under a valid Subscription are entitled to the benefits associated with this policy.

  • How do I get support?

    The Software Maintenance Subscription gives you access to our ticket-based support system. Tickets can be generated from your own Client Portal or by sending an email to support@docsvault.com from any of your registered email addresses within your Client Portal.

    Software service would be provided in two time zones (US Eastern and India) 

    Telephone support: 9:00 A.M. to 5:00 P.M. Monday – Friday 

    Calls received out of office hours will be forwarded to voice message and best efforts will be made to answer /action the call.  

    Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday 

    Emails received outside of office hours will be collected, however, no action can be guaranteed until the next working day. 

    Remote assistance guaranteed within 24 hours during the business week. 

  1. Do you offer any professional services?

    Certainly, we provide a range of professional services tailored to meet your needs. Our offerings include implementation, training, upgrades, and custom import tools designed for legacy data import services, all at a reasonable price. For more information, please get in touch with our support department with your specific needs.  

  2. Is there any other way of resolving any problems I may run into?

    Our website has a full Support Suite under the support section, including online help files, Knowledgebase, Quick Start Guides, Manuals, User Guides, etc. to try and solve your problem quickly.

  3. Will I lose all my documents if I don’t renew my subscription on time? 

    When your subscription is not renewed, your account will be downgraded, and you will be unable to access any files until you renew or upgrade your subscription. 

    For subscriptions with the auto payment method, payments are automatically deducted on a recurring basis from the registered card or bank account. The payment will only stop if you choose to cancel the subscription. 

    For subscriptions with an offline payment method, you will receive advance notifications to renew your subscription. If you fail to renew on time, your subscription will be canceled, and access to files will be restricted. 

    We will retain your data for a period of 30 days after your subscription has expired. During this period your files will not be deleted. Docsvault will make several attempts to get in touch with you to address this situation. You can upgrade your subscription and regain access to your files during this retention period without any loss of data.