Docsvault’s Support policy outlines the product support and maintenance guidelines with the objective to standardize norms, thereby enabling Docsvault customers to make a more informed purchase, support, and upgrade decisions.
Docsvault Subscription
Docsvault Document Management Software Subscription provides software support and updates to help you keep pace with the ever-growing demand of managing your business documents.
Docsvault Subscription assures you of:
- Unlimited Support Instances
- Regular Updates (New features, fixes, minor, and even major version updates!)
Customers who are under a valid Subscription are entitled to the benefits associated with this policy.
FAQs
- How do I get support?
The Software Maintenance Subscription gives you access to our ticket-based support system. You can send an email to support@docsvault.com.
Software service would be provided in two time zones (US Eastern and India)
Telephone support: 9:00 A.M. to 5:00 P.M. Monday – Friday
Calls received out of office hours will be forwarded to voice message and best efforts will be made to answer /action the call.
Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday
Emails received outside of office hours will be collected, however, no action can be guaranteed until the next working day.Remote assistance is guaranteed within 24 hours during the business week. - Do you offer any professional services?
Certainly, we provide a range of professional services tailored to meet your needs. Our offerings include implementation, training, upgrades, and custom import tools designed for legacy data import services, all at a reasonable price. For more information, please get in touch with our support department with your specific needs. - Is there any other way of resolving any problems I may run into?
Our website has a full Support Suite under the support section, including online help files, Knowledgebase, Quick Start Guides, Manuals, User Guides, etc. to try and solve your problem quickly. - Will I lose all my documents if I don’t renew my subscription on time?
When your subscription is not renewed, your account will be downgraded, and you will be unable to access any files until you renew or upgrade your subscription. For subscriptions with the auto payment method, payments are automatically deducted on a recurring basis from the registered card or bank account. The payment will only stop if you choose to cancel the subscription. For subscriptions with an offline payment method, you will receive advance notifications to renew your subscription. If you fail to renew on time, your subscription will be canceled, and access to files will be restricted. We will retain your data for a period of 30 days after your subscription has expired. During this period your files will not be deleted. Docsvault will make several attempts to get in touch with you to address this situation. You can upgrade your subscription and regain access to your files during this retention period without any loss of data. For more information contact support.
