Workflow analysis is the process of examining how tasks, documents, approvals, and information move through a business process to identify inefficiencies, bottlenecks, redundancies, and opportunities for automation.
It helps organizations understand:
- How work is currently performed
- Who is involved in each step
- Where delays or errors occur
- Which tasks can be automated
- How documents and approvals flow between departments
The primary goal of workflow analysis is to improve operational efficiency, reduce manual effort, increase visibility, and streamline business processes through optimization or workflow automation.
